Certificate of Proficiency | 835 Clock Hours

SAT Instruction Division
Jordan Campus
General Information 801-957-7522
Program Information 801-957-3354
Program Website
Academic and Career Advising
Academic Advisor Butch Steffen, Jordan Campus, 801-957-6402

Program Faculty
Associate Professors - Celeste Skinner, Julia Miller

Program Description
The Medical Office Administration Program will provide students with the necessary knowledge and skills to competently perform the duties of an administrative medical assistant as defined by local and national standards. Medical Office Administration employees are trained primarily to work in doctors’ offices and other ambulatory care clinics as an integral member of the allied health care delivery team helping with administrative tasks including business functions, medical records, patient intake, billing and insurance and other front office tasks.  

The program will be offered in a flexible open entry / open exit format. Students will be trained in administrative areas of medical assisting along with CPR and First Aid. The curriculum will allow the students to gain competency in cognitive, psychomotor and affective competencies.  

Instruction will be achieved in a Competency Based Education format with a combination of online, classroom and clinical activities that will include experience in a healthcare facility. Students must demonstrate proficiency by passing all courses and competencies required in the program before being placed in a clinical site for the externship. Students complete a 160 hour unpaid clinical externship at a health care facility contracted with the college. Students are required to provide the externship coordinator of the Applied Technology division of the School of Applied Technology and Professional Development, evidence of completion of these hours and satisfactory performance signed by the clinical administrative supervisor.

Upon successful completion of the coursework and externship at a satisfactory rate of 80% or better and receipt of all necessary documentation the student will receive the Certificate of Proficiency.

Career Opportunities
For state and national occupation information, visit http://onlinelonetcenter.org/find and enter the following O*Net code:

• 43-1011.00 First-Line Supervisors/Managers of Office and Administrative Support Workers

Estimated Cost for Students
Please visit the program website for up-to-date cost information.

Estimated Time to Completion
835 Clock Hours

Program Entry Requirements

• Reading: 10
• Math: 8
• Keyboarding: 40 wpm
• Ten-key: 6600 sph
• Current Immunization Status for: Tdap, MMR, Two-Step TB, Hep B (series completed and titer prior to externship), Varicella, Influenza
• Background Check
• Drug Screen
• Minimum age 16 years (must be 18 for externship)
• Student must have a high school diploma or GED to be eligible to sit for the national certification exam that is a required component of this program

Program Student Learning Outcomes	Related College-Wide Student Learning Outcomes
	1 - Acquire substantive knowledge 2 - Communicate effectively 3 - Develop quantitative literacies 4 - Think critically & creatively 5 - Become a community engaged learner 6 - Work in professional & constructive manner 7 - Develop computer & information literacy
1. Students learn cognitive, psychomotor and affective training in anatomy, physiology, and medical terminology.	1,2,4,6,7
2. Students learn cognitive, psychomotor and affective training using applied mathematics and finance practices.	1,3,4,6
3. Students learn cognitive, psychomotor and affective training concepts of effective communication.	1,2,6,7
4. Students learn cognitive, psychomotor and affective training in administrative functions.	1,2,6,7
5. Students learn cognitive, psychomotor and affective training in insurance and managed care, including procedural and diagnostic coding.	1,3,4,6
6. Students learn cognitive, psychomotor and affective training legal and ethical areas of healthcare.	1,4,6
7. Students learn AHA Healthcare Provider CPR and First Aid.	1,3,4,6,7
8. Students prepare to pass industry certifications following program completion.	1,3,6,7
9. Students demonstrate mastery of job seeking skills and customer service skills	1,2,6,7