Certificate of Proficiency | 600 clock hours

SAT Instruction Division
Program Location Taylorsville Redwood Campus, TB 518
General Information 801-957-7522
Program Information 801-957-3354
Program Website
Academic and Career Advising
Academic Advisor Renee Scheering, 801-957-3807, Taylorsville Campus, TB 516 F

Program Faculty
Associate Professor - Diego Pardo

Program Description
The Computer Support Specialist program covers system assembly, computer repair, troubleshooting skills, network support, customer service, and software installation.  Various electives and operating systems are offered, including Windows and Linux, along with basic programming.  Skills obtained in this program lead to industry certifications include CompTIA A+ and Network+, Microsoft MTA, Security+, Linux, and C++ Certified Associate Programmer.

Career Opportunities
The successful Computer Support Specialist student gains many transferable skills leading to immediate employment or leading to other careers such as a computer technician, e-mail administrator, desktop support, call center technician, help desk technician, network administrator, systems administrator, or systems manager.

For state and national occupation information, visit http://onlinelonetcenter.org/find and enter the following O*Net code:

• 15-1041.00 Computer User Support Specialist

Transfer/Articulation Information
Please check with the department for current articulation information.

Estimated Cost for Students
Please visit the program website for up-to-date cost information.

Estimated Time to Completion
600 Clock hours

Program Entry Requirements
Students must demonstrate basic education skills as assessed by the Test of Adult Basic Education (TABE):

• TABE Reading 8
• TABE Math 8

Program Student Learning Outcomes	Related College-Wide Student Learning Outcomes
	1 - Acquire substantive knowledge 2 - Communicate effectively 3 - Develop quantitative literacies 4 - Think critically & creatively 5 - Become a community engaged learner 6 - Work in professional & constructive manner 7 - Develop computer & information literacy
Demonstrate proficiency and knowledge required for basic use of computer hardware, software, and the Internet.	1, 4, 7
Demonstrate proficiency and knowledge in hardware technologies including installation, configuration, diagnostics, preventative maintenance, and basic networking.	1, 4, 7
Demonstrate proficiency and knowledge in software technologies including downloading software, installation, configuration, troubleshooting, and programming.	1, 2, 4, 7
Demonstrate basic windows server skills to include adding users, adding computers, and adjusting group policy.	1, 4, 7
Demonstrate skills necessary to manage, maintain, troubleshoot, install, operate and configure basic network infrastructure, describe networking technologies, basic design principles, and adhere to wiring standards and use testing tools.	1, 2, 4, 7