Certificate of Proficiency | 795 Clock Hours

SAT Instruction Division
Jordan Campus JHS 011
General Information 801-957-7522
Program Information 801-957-6365
Program Website
Academic and Career Advising

Program Faculty
Professor - Celeste Skinner
Associate Professor - Julia Miller
Instructor - Roxanne Reeder, Terry Smith

Program Description
The Medical Office Administration program will provide students with the necessary knowledge and skills to competently perform the duties of an administrative medical assistant as defined by local and national standards. Medical Office Administration employees are trained primarily to work in doctors’ offices and other ambulatory care clinics as an integral member of the allied health care delivery team helping with administrative tasks including business functions, medical records, patient intake, billing and insurance and other front office tasks.

The program will be offered in a flexible open entry / open exit format. Students will be trained in administrative areas of medical assisting along with CPR and First Aid. The curriculum will allow the students to gain competency in cognitive, psychomotor and affective competencies.

Instruction will be achieved in a Competency Based Education format with a combination of online, classroom and clinical activities that will include experience in a healthcare facility. Students must demonstrate proficiency by passing all courses and competencies required in the program before being placed in a clinical site for the externship. Students complete a 160 hour unpaid clinical externship at a health care facility contracted with the college. Students are required to provide the externship coordinator of the Applied Technology division of the School of Applied Technology and Professional Development, evidence of completion of these hours and satisfactory performance signed by the clinical administrative supervisor.

Upon successful completion of the coursework and externship at a satisfactory rate of 80% or better and receipt of all necessary documentation the student will receive the Certificate of Proficiency.

Career Opportunities
For state and national occupation information, visit http://onlinelonetcenter.org/find and enter the following O*Net code:

• 43-1011.00 First-Line Supervisors/Managers of Office and Administrative Support Workers

Estimated Cost for Students
Tuition and student fees: http://www.slcc.edu/student/financial/tuition-fees.aspx
Books: $678.70
Course Fees: $ 20.00

Estimated Time to Completion
795 Clock Hours

Program Entry Requirements
16 years old at enrollment; 18 years old at externship; 18 years old for Occupation and Certification.

Student must have a high school diploma or GED to be eligible to sit for the national certification exam that is a required component of this program.

Prospective students must have been assessed (TABE) within 90 days prior to enrollment:

• Reading: 10.0
• Math: 8.0
• Keyboarding speed of 40 CWPM (correct words per minute) on a 5 minute timing
• 10 Key speed of 6600 sph (strokes per hour) on a 5 minute timing with 98% accuracy

Current Immunization Status for: Tdap, MMR, Two-Step TB, Hep B (series completed and titer prior to externship), Varicella, Influenza

Background Check

Drug Screen

Program Student Learning Outcomes	Related College-Wide Student Learning Outcomes
	1 - Acquire substantive knowledge 2 - Communicate effectively 3 - Develop quantitative literacies 4 - Think critically & creatively 5 - Become a community engaged learner 6 - Work in professional & constructive manner 7 - Develop computer & information literacy
Demonstrate basic computer literacy	1, 2, 4, 6, 7
Utilize applications and processes used in MS Word	1, 4, 6, 7
Apply proper use of English grammar through proofreading and composition of business documents	1, 2, 4, 6, 7
Utilize applications and processes used in MS Excel workbooks	1, 3, 4, 6, 7
Interpret and apply suffixes, prefixes, combining forms, and abbreviations used in medical terminology.	1, 2, 4, 6, 7
Recognize elements of anatomy and physiology in each of the body systems and their associated pathologies.	1, 2, 4, 6, 7
Discriminate between legal and ethical areas of healthcare processes.	1, 4, 6
Apply concepts of effective communication.	1, 2, 4, 6, 7
Demonstrate administrative functions performed in an ambulatory healthcare setting.	1, 2, 4, 6, 7
Perform financial procedures using applied mathematics and finance practices.	1, 3, 4, 6, 7
Complete insurance and managed care processes, including application of procedural and diagnostic coding.	1, 3, 4, 6
Demonstrate AHA Healthcare Provider CPR and First Aid.	1, 2, 3, 4, 6
Practice customer service skills for professional and ethical customer relations and explain techniques for stress management.	1, 2, 4, 6, 7, 8
Apply interviewing and job seeking skills to prepare for employment	1, 2, 4, 6, 7
Perform medical assisting skills within their scope of practice proficiently within community partner’s facilities and with their oversight.	1, 2, 3, 4, 5, 6, 7