330 clock hours

Program Division: Division of Applied Technology
Program Location: South City Campus, Highland Campus
General Information: 801-957-7522
Program Information: 801-957-3354
Program Website: http://www.slcc.edu/sat/programs/businessoffice/customerservice.aspx
Academic Advisor: Liliana Rodriguez 801-957-3469, Hector Cando 801-957-2112

Program Faculty:
Professors − Jeanne Noble, Dee Ann Jensen
Associate Professors − Sally Williams, Vonadean McFarland, Karl Jorgensen
Assistant Professors − Diego Pardo

Program Description:
This program provides basic training in keyboarding skill building, ten-key calculator, computer concepts, Internet, and e-mail. The course also teaches telephone etiquette, professionalism, business communication skills, and introduction to word processing (MS Word) and basic spreadsheets. Special emphasis is given to customer service and life skills training. Students learn to use assertive skills and problem solving to provide quality customer service.

Career Opportunities:
For state and national occupation information, visit http://online.onecenter.org/fin/ and enter the following O*Net codes(s):

• 43-4051.00 Customer Service Representative
• 43-4081.00 Hotel, Motel, and Resort Desk Clerks
• 43-4151.00 Order Clerk
• 43-4171.00 Receptionist and Information Clerks

Program Entry Requirements:
Students must demonstrate basic education skills as assessed by the Test of Adult Basic Education (TABE):

• Vocabulary: 8.0
• Reading: 8.0
• Math: 6.5
• Good Dexterity; Ability to sit for long periods of time

Total Program/Course Fees:
Please visit the following program website for up-to-date cost information: http://www.slcc.edu/sat/programs/businessoffice/customerservice.aspx

Estimated Time to Completion: 330 Clock Hours