May 28, 2023  
2019-2020 SLCC General Catalog 

First Line Supervisor: CA (Competency-Based)(CTE)

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Certificate of Achievement | 480 clock hours

SAT Instruction Division
Taylorsville Redwood Campus
TB 425
General Information 801-957-4073
Program Information 801-957-3354
Program Website
Academic and Career Advising

Program Faculty
Janet Hunter, Karl Jorgensen, Darcie Wheeler

Program Description
The First Line Supervisor Program prepares students with the necessary skills and competencies to secure and maintain employment as entry-level supervisors.  Applicable supervision and leadership skills are emphasized. Students will develop competencies in computer applications, customer service, and business communications, and will understand basic bookkeeping and retail sales techniques relevant to supervisors.

Career Opportunities
For state and national occupation information, visit O*Net Online and enter the following O*Net code(s):

  • 11-3011.00 - Administrative Service Managers
  • 41-1011.00 - First-Line Supervisors of Retail Sales Workers
  • 41-1012.00 - First-Line Supervisors of Non-Retail Sales Workers
  • 43-1011.00 - First-Line Supervisors of Office and Administrative Support Workers

Estimated Cost for Students
Tuition and student fees:

Estimated Time to Completion
Time to completion is 30 weeks based on a full-time minimum of 16 hours per block. Less than 16 hours per block will increase time to completion.

Program Entry Requirements

  • Reading: 10.0
  • Math: 8.0
Program Student Learning Outcomes Related College-Wide Student Learning Outcomes

1 - Acquire substantive knowledge
2 - Communicate effectively
3 - Develop quantitative literacies
4 - Think critically & creatively
5 - Become a community engaged learner
6 - Work in professional & constructive manner
7 - Develop computer & information literacy
8 - Develop lifelong wellness

Operate computers to record and store information and use computer to enter data or process information.

1, 2, 4, 7

Demonstrate knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards, and evaluation of customer satisfaction.

1, 2, 4, 6

Demonstrate knowledge of principles and methods for showing, promoting, and selling products or services. 

1, 2, 7

Demonstrate knowledge of business and management principles involved in planning, employee motivation, leadership techniques, and coordination of people and resources.

1, 2, 3, 4, 6

Demonstrate of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

1, 2

Demonstrate knowledge of arithmetic and its applications.

1, 2, 3, 4

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