Jun 22, 2018  
2018-2019 SLCC General Catalog 
  
2018-2019 SLCC General Catalog

Desktop Support Technician: CA (Competency-based)(CTE)


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Certificate of Achievement | 195 clock hours

Applied Technology & Technical Specialties
taylorsville/Redwood Campus 
TB 418
General Information 801-957-4073
Program Information 801-957-3354
Program Website
Academic and Career Advising

Program Faculty
Diego Pardo

Program Description
The Desktop Support Tech program covers systems assembly, computer repair, troubleshooting skills development, basic network support, software installation, and customer service.

Career Opportunities

Projection
Area Name Current Employment Projected Employment Annual % Change Total Annual Openings
Ogden-Clearfield Metro 601 753 2.53 20
Provo-Orem Metro 1,746 2,794 6 130
Salt Lake Metro 4,916 6,945 4.13 270
Statewide 7,799 11,246 4.42 450

Estimated Cost for Students
Tuition and student fees: http://www.slcc.edu/student/financial/tuition-fees.aspx

Estimated Time to Completion
Time to completion is 10 weeks based on a full-time minimum of 20 completion hours per week. Less than 20 completion hours per week will increase time to completion and may put the student in academic probation for low rate of progress.

Program Entry Requirements
Reading: 10.0
Math: 8.0
Basic computer use knowledge, use of the Internet and email.

Program Student Learning Outcomes Related College-Wide Student Learning Outcomes
 

1 - Acquire substantive knowledge
2 - Communicate effectively
3 - Develop quantitative literacies
4 - Think critically & creatively
5 - Become a community engaged learner
6 - Work in professional & constructive manner
7 - Develop computer & information literacy
8 - Develop lifelong wellness

Assemble components based on customer requirements 1, 4, 7
Install, configure and maintain devices, PCs and software for end users 1, 4, 7
Apply basic digital network design and security principles 1, 4, 7
Properly and safely diagnose, resolve and document common hardware and software issues 1, 4, 7
Apply troubleshooting skills 1, 4, 7
Provide appropriate customer support 1, 2, 4, 7
Demonstrate basic understanding of virtualization, desktop imaging and deployment 1, 4, 7

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